Overview:
For recruitment and staffing professionals, workers compensation claims can be confusing and communicating with the injured worker, the WorkCover agency, and other relevant stakeholders, can be time-consuming. Failure to strictly adhere to legislative compliance when processing claims forms, calculating wages and processing reimbursements can be costly .
This practical session will focus on best practice in strategic workers compensation claim management. It will cover the basics of Australia's workers compensation obligations, effective claims management processes, and essential communication with insurers and healthcare providers.
This training supports recruitment and staffing leaders, and senior roles responsible for supporting the health, safety and wellbeing of staff. Learners will gain a foundational understanding of the claims process, supporting both compliance and proactive management in Australia.
The live delivery of this workshop will be held on on Thursday 6 August at 10:00am - 12:00pm AEST // 12:00pm - 2:00pm NZST
Learning Objectives:
Participants of this workshop will learn:
- Basics of Australian Workers' Compensation obligations: Acquire a basic understanding of the jurisdictions governing workers' compensation in Australia, including key differences across states and territories.
- Workers Compensation Claim Lifecycle: Complete a deep dive into the typical lifecycle of a claim from claim submission to claim closure.
- Fundamentals of Claim Management: Learn the core principles of managing workers' compensation claims effectively within the Australian context.
- Communication Essentials: Develop fundamental communication skills for interacting with key stakeholders in workers' compensation cases, including employees, insurers, and healthcare providers.
- Workers Compensation Claim Case Studies: Explore case studies & examples of successful claim management practices.
Who Should Attend:
RCSA has a three pillar learning model. This model allows individuals to identify the best L&D content for them based on their level of experience in the recruitment & staffing industry. This workshop has been identified as Develop. For more information about our pillars, see the Learning & Development page of our website.
Meet the facilitator: Kathryn Drake
Kathryn Drake is a Return to Work and Workplace Health Consultant with expertise in workers compensation, injury management, psychological injury, and workplace wellbeing. Through Risk Collective, she helps organisations improve recovery outcomes, strengthen return to work practices, and meet legislative requirements.
Kathryn also designs and delivers training on mental health, psychological safety, injury management, family and domestic violence awareness, and return to work best practice. As an accredited Mental Health First Aid Instructor, she delivers training nationally and is known for providing practical, outcome-focused advice that supports both employees and employers.
Delivery:
- Workshop delivered using Zoom
- All start and end times listed are displayed in Melbourne | Australian Eastern Standard/Daylight Time unless stated otherwise
- Workshop joining links will be sent to registrants no later than 48 hour prior to live delivery from [email protected] or [email protected]
- RCSA workshops are not recorded and participants are required to attend using their own device with a working webcam and microphone
Pricing:
- Member registration to attend the workshop is $235.00 AUD plus GST per participant*
- A group registration rate is available for a minimum of 5 registrations for members from the same organisation. To qualify for this rate, each of the 5 attendees must be registered at the time of booking at the group rate of $211.00 AUD plus GST per participant (minimum total $1055.00 AUD plus GST)
*NZ participants do not pay the GST
Booking Terms & Conditions:
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Cancellations and/or refunds for this event is governed by the RCSA Booking Terms & Conditions
- Note: There is a minimum number of enrolments required for this workshop to run.
For More Information:
RCSA Learning & Development
Members within Australia
call 1300 727 504
Members within New Zealand
call toll free + 0800 441 904
E: [email protected]